Terms of ServiceTerms of Service

Clean Slate is a mobile detailing business. We come to you anywhere in Bozeman & Missoula, Montana, and surrounding areas. There's no shop to drop your vehicle at.

• The price you see when you book is the price for the work you selected, based on your vehicle's size. It isn't an estimate.
• A deposit of 50% is charged through Stripe when you book. Your appointment is confirmed once that deposit is paid.
• The remaining balance is due when the work is finished.
• Prices include our travel within the service area. We'll agree any charge for longer trips with you before we book them.

• Membership is a monthly subscription charged by Stripe, starting the day you join and renewing on the same date each month.
• Each payment adds service credit once it clears. Your first payment adds credit equal to what you paid; the extra half is held back and added when your second payment clears. From then on every payment is worth 1.5× — $200 becomes $300, $400 becomes $600, $800 becomes $1,200. If you cancel before your next payment, the held-back half is not added.
• Credit is spent against our normal prices for any service we offer. It applies automatically when you book using your membership email.
• Unused credit rolls over for as long as your membership is active. It has no cash value, can't be refunded or exchanged for money, and isn't transferable to another person.
• Members get first choice of dates, but membership doesn't guarantee a specific date or same-week availability.
• Membership can't be combined with discount codes. CLUB100 takes $100 off your first month and is for first-time members only; no other code applies to a membership, and promotional codes can't be used on a booking that's being paid for with Club credit. Gift cards are the exception — those are value already purchased and can be used alongside credit.
• Cancel any time from the link in your receipt, or just tell us. There's no term and no cancellation fee: your membership runs to the end of the month you've already paid for. Credit you've already paid for stays available until that month ends; anything unused after that is forfeited.
• If we change membership prices or the credit rate we'll tell you at least 30 days beforehand, and you can cancel before it takes effect.

Pricing assumes the vehicle is in roughly the condition described when booking. If it turns out to need substantially more work — heavy pet hair, biohazard, extreme neglect, oversized or heavily modified vehicles — we'll show you the difference and give you the choice to approve the revised price, scale the work back, or reschedule. We never add charges without telling you first.

• Reschedule or cancel free of charge up to 24 hours before your appointment — the deposit is refunded in full or moved to the new date, whichever you prefer.
• Inside 24 hours, the deposit covers the slot we held for you and isn't refundable, though we'll always try to move you instead.
• If nobody is there and the vehicle isn't accessible when we arrive, that counts as a late cancellation.
• If we have to cancel or reschedule — weather, illness, equipment — you get the full deposit back or a new date, your choice. We'll never leave you out of pocket for something at our end.

• Safe, legal parking with room to work around the whole vehicle, and permission to work there if it's a workplace, apartment complex or HOA.
• An outdoor water spigot and a power outlet within about 100 feet of where the vehicle is parked. We bring every tool, product and light ourselves — if water or power isn't possible where you are, tell us when you book and we'll bring our own.
• Keys or access to the vehicle for the length of the appointment.
• Weather we can work in. A garage isn't normally needed, but a ceramic coating has to cure dry and above roughly 50°F, so a cold or wet forecast can mean we ask for a covered spot or move the date. We'll always raise that with you in advance, never on the day.
• Please remove personal belongings, valuables and child seats you'd like left untouched before we start.

We inspect before we start and point out anything we find. We're not responsible for pre-existing damage — failing clear coat, previous poor bodywork, rock chips, cracked trim, worn or torn upholstery, aftermarket wraps and films, or mechanical and electrical faults — or for damage that surfaces because of it.

Detailing is honest work, not magic. Paint correction removes defects within the limits of the paint that's there; some scratches, etching and wear can't be removed safely, and we'll tell you that before we start rather than after. Odors and stains that have soaked into padding or headliners may improve without disappearing.

We are not responsible for personal items left in the vehicle.

Ceramic coatings are applied to manufacturer specification and come with aftercare instructions. Their life depends on how the vehicle is washed, stored and driven — automatic brush washes, harsh chemicals and neglect will shorten it. Follow the aftercare we give you and talk to us before anything abrasive touches the paint.

Tell us within 24 hours of the work being finished and we'll come back and put right anything that's our doing. That's always our first answer. Where we're liable, our liability is limited to the amount you paid for that service. We're not liable for indirect losses such as lost time, rental costs or lost income.

We often photograph our work for our website and Instagram. Photos never include license plates, addresses or anything identifying you. Tell us before or during the appointment if you'd rather we didn't photograph your vehicle at all — that's completely fine and costs nothing.

Payments are processed by Stripe and are subject to Stripe's terms. If a payment is disputed, please talk to us first — it's almost always faster than a chargeback, and we'd rather fix the problem.

We may update these terms; the version in force is the one published when you booked, and the date at the top shows when it last changed. These terms are governed by the laws of the State of Montana.

Questions about these terms: austin@cleanslatecars.com or (406) 595-2391.